| Every day, everyone can make the world a | | | | Outside your place of work, you buy a |
| better place. It's simple; it's quick and it | | | | sandwich, |
| is free. | | | | |
| | | | 'Thank you - can I just say what a great job |
| All it requires is a recipe containing you | | | | you did putting that together for me; I truly |
| (yes, that's YOU!), awareness and a natural | | | | appreciate it'. |
| disposition to be brave enough, to change the | | | | |
| day of everyone you come into contact with in | | | | Sharing positive observations that people |
| a positive way. | | | | might not see in themselves, because there is |
| | | | not enough positive feedback in the world |
| Appreciating what people do for you, whenever | | | | creates positivity. |
| you come into contact with them is the first | | | | |
| step. | | | | You can make a difference to literally dozens |
| | | | of people every day and makes their lives |
| It may not sound much, but saying a sincere | | | | brighter. |
| 'Thank You' means much to many people - | | | | |
| sadly, it is not what they experience | | | | And how do you think they will respond to the |
| normally. | | | | next customer; and the next. |
| | | | |
| This can be a 'Thank You' to someone who | | | | Research shows that they will be buzzing for |
| holds a door open for you, or maybe to the | | | | the next 5 interactions with others. Maybe |
| guy you buy your morning paper from. It can | | | | they will 'Pay it Forward' as in the film. |
| be to an employee who you manage, for | | | | (Not seen it? Do!). |
| something, for goodness sakes, for anything | | | | |
| they did well - in the moment, sincerely. | | | | This is about small things that you can do |
| | | | every day. |
| The next step, when it is comfortable for | | | | |
| you, is to explain what it was they did that | | | | And if you can't do it consistently? Just do |
| was great. | | | | it sometimes - that is much, much better than |
| | | | never at all. |
| So, as an example, it could be to an employee | | | | |
| who you manage, | | | | You may never know the positive difference |
| | | | you have made to someone you spend a little |
| 'Thank you for that piece of work, your | | | | time, a little courtesy with - but you will |
| effort has made such a difference to it'. | | | | have to live with that delicious 'not |
| | | | knowing'! |
| It could be a 'Well done' as you stand in | | | | |
| front of a display of merchandise... | | | | Tip? Set yourself a target of doing this five |
| | | | times a day - and if you do, give yourself a |
| 'What I especially like about it, is how you | | | | pat on the back! |
| made such a great impact with the cornflakes | | | | |
| display' | | | | This works in business and the real (:-)) |
| | | | world too! |